Terms & Conditions
Contract
Your contract is with 360 Sports Tours Limited. For the purposes of this document, 360 Sports Tours Limited will be known as ‘The Company’.
360 Sports Tours Limited is a registered company in England number 12438047. Registered office: 4 Dene Lane, Farnham, GU10 3PW.
Your contract is subject to the following Terms & Conditions.
'The Company' do not accept any conditional bookings (i.e. bookings that are subject to the fulfilment of a specific request). All bookings are final and are of standard nature.
Where contracts are made for a team or group of people, the contract is between 'The Company' and the lead person of the party / first name on the booking form / payer of the team deposit / school or educational institution. Where multiple contacts are used, the contract is between 'The Company' and all of those named.
Where minor alterations to the Terms and Conditions have made since your time of booking, your booking is subject to the most recent version as defined by 'The Company' and you may not be notified of these changes until it is deemed necessary. However, you will be immediately notified of any major alterations to the Terms and Conditions.
Financial Protection
'The Company' is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ''The Package Travel, Package Tours Regulations'' all passengers booking with 'The Company' are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of 'The Company'. This will be provided via our membership of ABTA and our ATOL. These will be secured before bookings are taken and details will be provided during your booking process.
Policy exclusions: This policy will not cover any monies paid for Travel Insurance
Public Liability Insurance
For the duration of your tour with ‘The Company’, ‘The Company’ holds public and product liability insurance. Further details are available upon request.
Accuracy and Information
'The Company' take great care ensuring that all online and offline / paper-based information is correct and valid including any email newsletters. Unfortunately errors occur and we apologise in advance should this happen. However, all information presented at the time of booking will be accurate and valid as per the terms of the contract.
Payment Terms
To secure your booking with 'The Company', a non-refundable deposit will be required of £100 per person with the balance to be settled in full at least 12 weeks before travel. If payment is not received within the required time, we reserve the right to cancel the booking and retain the deposit. Some resorts require payment upfront and, where this is the case, we will inform you at the time of booking as you may be asked to supply a greater amount of deposit to secure the booking. A minimum payment per team (ie for 6 players) is usually required for group event entries.
If a booking is made within 12 weeks of travel, the full payment will be due at the time of booking and no confirmation will be agreed until this is completed.
In some circumstances, one of our suppliers may offer a discount where full payment is made in advance. For you to take advantage of this, we will require full payment to be made at the time of booking. It is a non-refundable, no cancellation option. If for any reason you cannot travel for the booking, we reserve the right to retain all monies paid.
How to pay for your booking
'The Company' accept BACS, CHAPS or cheque payments. Cheques for any remaining balance payment must be received no later than 13 weeks in advance of travel otherwise 'The Company' reserve the right to cancel the booking. Cheques should be made payable to 360 sports tours.
Quotation, Booking and Confirmation of Booking
To book, you will need to complete the enclosed booking form. Once we have received your booking form and deposit, you will receive confirmation of your entry to the training camp. Please check the confirmation and raise any queries within 72 hours of receiving the deposit confirmation to ensure no additional costs are levied. Once the final payment is received, you will receive final confirmation of your booking and you should retain this as proof of purchase.
Meals Included
Meals are included from Monday evening (dinner) to Friday morning (breakfast). For the avoidance of doubt, 4 breakfasts, 3 lunches and 4 dinners are included in the package price.
Flights
'The Company' is currently in the process of obtaining an Air Travel Operators Licence (ATOL). As such, we will not book your flights until we have received confirmation of the licence to ensure your monies are fully protected. In the unlikely event of our application being unsuccessful, we will refund any monies paid to date in full.
The package price is based on an estimate of the cost of the flights as the airlines have not released their winter schedules at the time of printing. Should the price be higher than our estimate, the company will subsidise this cost up to a maximum of 20%. If the increase is greater than 20% but less than 50%, you may be expected to pay this additional cost. If the increase is greater than 50%, you have the option to cancel your holiday and receive a full refund minus any charges paid to date.
The package price includes hand luggage and one hold bag per person.
Accommodation
All teams will be accommodated in apartments / villas of at least a 4* standard (out of 5 stars) in our opinion. Should teams not agree with the standard of their accommodation, an alternative may be offered should availability allow. All accommodation is booked via a third party and as such, 'The Company' do not accept any responsibility for faulty electrical goods or other items over which we have no control. Please notify reception / the letting agent immediately should an item be broken / need replacing / is not working. We have no control over how long it will take for a replacement.
Transfers
Transfers to and from the airport are to be provided by a third party so 'The Company' accepts no responsibility for the late arrival or condition of the transport. However, we aim to provide luxury air-conditioned coaches for all our guests. Where small groups are arriving, we reserve the right to transfer clients via cars / minibus.
Package prices are based on group transfers. Therefore, we expect teams to arrive and depart on the same flight or within an hour of each other. Where teams arrive on separate flights and require more than one transfer, we reserve the right to apply a surcharge.
Transfers to and from the airport may be delayed slightly if teams are arriving on different flights within a short time space of each other. If this is the case, you will be informed before you commence your journey. If the transfer delay is excessive, we will offer you an agreed compensation. Likewise, where return flights for different teams are close together, transfers will be co-ordinated to ensure the team with the earlier flight arrives at the airport in plenty of time. This may result in teams with later flights spending additional time at the airport.
If your flight is significantly delayed and you miss your transfer to the resort, we will try to accommodate you on the next available transfer. Should this not be possible, you will need to find alternative transport to the resort and try to reclaim any expenses via your travel insurance.
Changes to a booking and cancellations by you
It is possible for you to make amendments to a booking after the time of initial deposit payment and until the final balance is due. All amendments need to be in writing via email to your representative. If any costs are occurred from venues due to these changes you will be liable for them (unless you have advised us within 72 hours of the booking confirmation as detailed previously) and you will be advised by us at the time of the amendment. Any changes to tour party numbers will result in a recalculation of the price and you will be liable for any resulting increase.
Any amendments after the final balance has been paid (or is due to be paid) is likely to incur significant costs. You will be liable for any costs and 'The Company' accepts no liability for any changes.
A cancellation before the final balance is paid or is due to be paid will result in your deposits being retained. 'The Company' also reserves the right to charge additional fees should these be incurred due to your cancellation.
A cancellation after the final balance has been paid or is due to be paid will result in us retaining both your deposit and final balance. You will also be liable for any charges that 'The Company' incur from venues due to their cancellation policy. We will inform you of the cost at the time of the cancellation. If your final balance has not been paid (late payment), you will still be required to make the payment.
Changes and cancellations by us
In the unlikely event of a change or cancellation by 'The Company', we will do our very best to provide you with an alternative of the same value or higher with no additional charge to you. Alternatively, you have the opportunity to cancel your holiday and receive a full refund with immediate effect. The only time this is not the case is Force Majeure.
Force Majeure (Superior Force)
We regret that 'The Company' cannot accept liability or pay any compensation where we are forced to cancel, curtail, delay or in any way change your holiday or where the performance or prompt performance of our contractual obligations is prevented or affected in whole or part as a result of circumstances amounting to “force majeure”. Such circumstances include war or threat of war, riot, civil strife, industrial dispute, epidemics or health risks, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports, cancellations or changes of schedules by scheduled airlines, government action or advice and all similar circumstances outside our control.
Price Changes
We guarantee that you will not receive a surcharge due to currency fluctuations once you have booked your holiday. However changes in tax and fees from services you have booked may mean that the price may vary after the initial booking.
When an unexpected charge occurs, 'The Company' will subsidise this cost up to a maximum of 2%. If the increase is greater than 2% but less than 5%, you may be expected to pay this additional cost. If the charge is above this, you have the option of choosing an alternative venue or cancelling your holiday and receiving a full refund minus any administration charges. Should you decide to cancel, you must exercise your right to do so within one week from the issue date printed on your final invoice but you may be liable to any cancellation charges that we incur.
Complaints
If you have any complaint or experience any problems on your holiday, please verbally report them immediately to a representative (if available) or a manager at the venue. If this does not resolve the issue then please write to us at the address previously stated within 28 days of your arrival back to the UK and we will investigate your complaint fully with the venue.
If the complaint is made after this time period, it may affect your contractual rights and we may not be able to rectify any grievances. For complaints regarding administrative issues, please email info@8sm.uk
Passport, Visa’s and Health
When travelling abroad from the UK, you will be required to produce your passport with the correct travel documentation. Passports should have at least six months validity on return to the UK.
If for any reason you are refused to travel to your destination, 'The Company' will not be liable in any way. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country to or through which you are intending to travel.
The Foreign and Commonwealth Office provides up to date information to help you make an informed decision about travelling abroad. Please visit www.fco.gov.uk for further information.
It is expected that all clients will be in possession of an EHIC card (which has replaced the E111) and appropriate insurance for both travel and activities undertaken. Whilst 'The Company' have a duty to ensure appropriate medical cover for all arranged activities and will where possible enable medical care and assistance where required, 'The Company' will not be held accountable for any medical costs incurred by individuals, notably where EHIC and appropriate travel/activity insurance are not held.
'The Company' will not be held responsible for any health costs as a result of pre-existing medical conditions nor injuries occurred whilst under the influence of alcohol, drugs or any other substance legal or otherwise.
Special Requests and Medical Problems
If you have any special requests for your tour or suffer any pre-existing medical problems that need to be highlighted to the tour destination, please let us know at the time of booking. We will endeavour to make sure that any requests are carried out by the venues but cannot guarantee this and we are not liable for any request that is not fulfilled by the venue on your tour. If the venue feels the request is unsuitable or it can not be fulfilled, we will inform you immediately and we can discuss alternatives.
Travel Insurance
‘The Company’ holds professional indemnity insurance which covers our liabilities should we be negligible. However, we insist that you purchase individual travel insurance for the appropriate sporting activities as this covers a much wider scope. 'The Company' do not accept any liability for any loss due to insufficient insurance acquired for your holiday.
Liability
If the contract we have with you is not performed or is improperly performed by us we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. We will also pursue appropriate compensation on your behalf should any of the third party suppliers not perform in the expected manner. However we will not be liable where any failure in the performance of the contract is due to you or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited in accordance with and/or in an identical manner to the contractual terms of the suppliers that provide the components of your holiday.
Luggage
We cannot accept responsibility for any loss or damage or delay to your luggage unless directly caused by the negligence of one of our employees or contractors.
Data protection
Your details will be held securely online and not be shared with third parties unless you give prior consent. Where email addresses are collected, these will be added to our email database and may be used from time to time to receive details of our events assuming you have confirmed consent to do so. Should you wish your email addresses not to be used for this purpose, please ensure you do not tick the relevant box on the booking form.
Weather Policy
Should bad weather force the closure of the venue before your departure from the UK and no costs have been incurred, 'The Company' will refund you the full balance of your holiday including your deposit. If costs have been incurred, these will be deducted and the remaining balance returned to you.
If you are unable to play due to inclement weather whilst on tour, we will, without guarantee and with the venues discretion, gain a full or partial refund and return this to you with no administrative charge.
Each venue has its own weather policy and any refunds given are at the venues and 'The Company' discretion.
Where tournaments are affected by weather, 'The Company' accepts no liability for the non-completion of the event. Should there be sufficient time, we will look to reschedule games / reduce game length to ensure completion.
'The Company' cannot be held responsible should inclement weather prevail.
Law
Our terms and conditions, contracts and payments are subject to English Law and where applicable, the law in the country of the event.
Descriptions
All descriptions of venues via our website are opinion-based on site visits and information given by the venues by themselves. We have gone to considerable effort to ensure the accuracy of descriptions and information. We are not always able to exercise control over all the components of the holiday arrangements and it may be possible that an advertised amenity be withdrawn or changed due to various reasons such as water conservation, renovation work, etc. We will advise you if we become aware of such a change but we cannot accept liability for loss, damage or inconvenience.
Behaviour
We reserve the right in our absolute discretion to terminate, without notice, the holiday arrangements of any customer whose behaviour is such that it is likely, in our opinion or that of any other person in authority, to cause distress, danger, damage or annoyance to any of our other clients, employees, any third party or to property or if you are or appear to be unfit to travel (by coach or otherwise) by reason of intoxicating liquor, misuse of drugs or otherwise. In these circumstances, our responsibility for your journey or tour ceases. The full price of the tour will apply and no refunds will be given. Furthermore, we shall then be under no obligation whatsoever to pay you any compensation and you will be liable for any costs or expenses 'The Company' incur as a result of your actions.
When you book a tour or place in a tournament with 'The Company', the lead booker is responsible for the entire group and any damage or loss caused on your holiday. Full payment for damage or loss is to be paid immediately to the venue. If you fail to do so, you will be responsible for all claims made against us together with any legal costs involved due to your, or a member of your party’s actions.
Sports equipment
If equipment is damaged not in the normal course of use, we will seek appropriate financial redress to replace the damaged item. The amount is payable immediately and is non-negotiable.
Hire vehicles
Where hire vehicles have been provided, 'The Company' will pay for standard insurance and the physical hire of the vehicle only. All other elements will be additional expenses and be paid for by you. Should a claim arise through either a fault of your own or the fault of a third party, you are liable for the insurance excess on any policy, whether that be a standard policy or additional waiver.
Room accounts
Any unpaid room accounts will be billed to you after your tour and will incur an additional 20 euros admin fee.
Single supplement
Where teams arrive, depart and / or stay in odd numbers, a single supplement will apply.
Tournament Specifics
Tournament prices are based on a specific number of teams taking part. Should we not be able to fulfil the required number, 'The Company' reserve the right to amend the tournament. Typical amendment examples include a reduction in the number of professional coaches or less evening events. In the unlikely event of this occurring, all teams will be notified of these changes and given the opportunity for refunds subject to the time constraints listed above. Similarly, we reserve the right to cap the number of teams taking part due to travel, accommodation and / or facility availability.
In the event of an awards dinner where 'guests of notoriety' are invited, participants are expected to behave accordingly towards the guests. Any complaints from the 'guests of notoriety' will be actioned immediately with the removal of the person and / or persons.
Where specific 'guests of notoriety' become unavailable at short notice, 'The Company' will endeavour to find a replacement. We cannot however be held responsible if the replacement is not deemed, in your opinion, to be suitable or not found.
All prizes including medals and trophies will be presented at an awards dinner (if applicable) and not immediately after the final of the tournament unless stated otherwise.
'The Company' reserves the right to change any part of the tournament at short notice should we deem it necessary.